Terms and Conditions for Online Coaching and Mentoring

Provider and contracting party

Natalie Aurora Speer
Braunstraße 22
30169 Hannover
Germany

Email: coaching@natalieauroraspeer.com
Website: natalieauroraspeer.com

Version: 1.0
Effective from: 15 July 2026

These Terms and Conditions apply to online coaching, dance coaching, video analysis, teacher mentoring, and related services provided by Natalie Aurora Speer.

The contracting party providing the services is Natalie Aurora Speer personally. Any website name, programme name, social-media name, or other descriptive name used in connection with the services does not constitute a separate legal entity unless expressly stated otherwise.

The version of these Terms accepted by the Client at the time the contract is concluded applies to the relevant booking.

Definitions

For the purposes of these Terms:

Coach

“Coach” means Natalie Aurora Speer, who provides the coaching, mentoring, video-analysis, feedback, and related services described in these Terms.

The terms “Coach” and “Provider” refer to the same person.

Client

“Client” means the person who concludes the contract with the Coach and is responsible for the booking, payment, and contractual obligations.

Where an adult books coaching or mentoring for themselves, that adult is both the Client and the Participant.

Where the service is booked for a person under the age of 18, the parent or legal guardian who makes or expressly approves the booking is the Client and contracting party.

Participant

“Participant” means the person who receives or participates in the coaching, mentoring, video analysis, or another booked service.

The Participant may be the same person as the Client.

Where the Participant is under the age of 18, the Participant is the minor receiving the service, while the parent or legal guardian is the Client and contracting party.

Consumer

“Consumer” means a natural person who enters into the contract primarily for purposes that are outside their trade, business, or self-employed professional activity.

The statutory consumer rights described in these Terms apply only where the Client qualifies as a Consumer under applicable law.

Business Client

“Business Client” means a person or organisation entering into the contract primarily in connection with a commercial, business, or self-employed professional activity.

A dance teacher booking mentoring primarily for their professional teaching activity may therefore be a Business Client rather than a Consumer.

Services

“Services” means the coaching, dance coaching, mentoring, video analysis, written or recorded feedback, and other educational or artistic services booked from the Coach.

Package

“Package” means a prepaid combination of coaching minutes, mentoring minutes, video submissions, feedback services, or other components offered together for a stated price and validity period.

Written or in Writing

Unless a stricter legal form is required, “written” or “in writing” includes communication by email.

Messages sent solely through Instagram or another social-media platform do not constitute written or official communication under these Terms.

1. Scope and Nature of the Coaching

1.1 Coaching Services

The coaching and mentoring services provided by Natalie Aurora Speer are educational, artistic, and developmental in nature.

Depending on the package booked and the individual goals agreed upon, the services may include:

• Ballet and contemporary dance coaching
• Technical and artistic guidance
• Musicality and performance coaching
• Pointe-work guidance
• Audition and competition preparation
• Home-practice recommendations
• General injury-aware training principles
• Video feedback and movement analysis
• Dance pedagogy, teaching methodology, and curriculum development
• Feedback on recorded teaching or dance material

The precise content of each session will be adapted to the Client’s age, experience, level, goals, and the package booked.

1.2 No Medical or Therapeutic Services

The coaching does not constitute medical treatment, physiotherapy, rehabilitation, psychotherapy, psychological counselling, or any other healthcare service.

No medical or psychological condition, injury, illness, or disorder will be diagnosed, treated, or cured as part of the coaching.

The coaching is not a substitute for assessment, diagnosis, treatment, or advice from a qualified doctor, physiotherapist, psychotherapist, psychologist, dietitian, or other appropriately licensed healthcare professional.

Where pain, injury, illness, psychological distress, or another health concern is present or suspected, the Client should seek advice from an appropriately qualified professional before participating or implementing recommendations.

1.3 Injury-Aware Guidance

Any information concerning healthy dance practice, conditioning, injury prevention, anatomy, recovery, or physical wellbeing is provided for general educational purposes only.

Such information does not constitute an individual medical assessment, treatment plan, rehabilitation programme, or medical clearance to participate in physical activity.

1.4 Client Responsibility

The Client remains responsible for deciding whether and how to implement any exercises, corrections, suggestions, or recommendations provided during the coaching.

The Client agrees to:

• Work within their own physical abilities and limits
• Use an appropriate and safe practice space
• Stop an exercise or activity if it causes pain, dizziness, unusual discomfort, or other concerning symptoms
• Seek professional medical advice where necessary
• Inform the Coach of any relevant injuries, health concerns, physical limitations, or medical restrictions that may affect participation

Coaching recommendations should be implemented carefully and, where appropriate, in consultation with the Client’s regular teacher or a qualified healthcare professional.

1.5 No Guaranteed Outcome

The Coach will provide the services with professional care and according to the agreed scope. However, artistic, technical, educational, competitive, or professional results cannot be guaranteed.

Progress depends on several factors, including the Client’s participation, preparation, regular practice, physical condition, training environment, and implementation of the guidance provided.

2. Eligibility and Participation of Minors

2.1 Minimum Age

Standard individual dance coaching is generally available to participants aged eight years and older.

Participants under the age of eight may be accepted for an age-appropriate Young Dancer Session by prior agreement with the Coach. The Coach reserves the right to determine whether online individual coaching is suitable for the child’s age, developmental stage, attention span, experience, and individual needs.

2.2 Booking for Participants Under 18

Participants under the age of 18 may take part only with the prior consent of a parent or legal guardian.

For a participant under 18:

• The booking must be made or expressly approved by a parent or legal guardian.
• The parent or legal guardian is the contracting party and is responsible for payment.
• The parent or legal guardian must provide accurate contact information and confirm their authority to consent on behalf of the participant.
• Consent may be recorded through the booking form, by email, or through another electronically documented method accepted by the Coach.

The Coach may request additional confirmation of parental or legal-guardian consent before the first session.

2.3 Attendance of a Parent or Legal Guardian

A parent or legal guardian may attend an online coaching session involving a minor.

The presence of a parent or legal guardian is required:

• For participants under eight years of age
• Where the Coach considers adult supervision necessary for safety, communication, technical setup, or the participant’s wellbeing
• Where this has been agreed before the session

For older minors, parental or guardian attendance is optional unless otherwise requested by the Coach.

The accompanying adult should remain available during the session but should allow the participant to engage independently with the Coach, unless assistance is needed.

2.4 Suitable Participation

The parent or legal guardian is responsible for ensuring that the minor:

• Has an appropriate and safe space in which to participate
• Is appropriately dressed and prepared for the session
• Has access to suitable equipment where required
• Is physically and emotionally able to participate
• Receives any necessary supervision before, during, and after the online session

The Coach may pause, adapt, or end a session if participation appears unsafe, unsuitable, or not reasonably possible in the online setting.

3. Booking and Appointment Scheduling

3.1 Booking Process

Coaching or mentoring services must be purchased through the designated website, payment link, or another booking method approved by the Coach.

For participants under the age of 18, the booking and payment must be completed or expressly approved by a parent or legal guardian.

After payment, the Client should contact the Coach at:

coaching@natalieauroraspeer.com

The scheduling request should include:

• The Client’s full name
• The name used for the booking or payment
• Three to five possible dates and times
• The Client’s city, country, and time zone
• The preferred session length
• The preferred coaching language, where applicable

The Coach will normally respond within 72 hours of receiving the scheduling request. Where possible, one of the proposed appointments will be confirmed. If none of the suggested times is available, the Coach will offer alternative dates or times.

The purchase of a session or package does not automatically reserve a particular appointment.

3.2 Session Lengths

Depending on the service and package booked, dance-coaching time may be divided into:

• 30-minute sessions
• 45-minute sessions
• 60-minute sessions
• A combination of these session lengths

Teacher-mentoring sessions may generally be booked in units of:

• 45 minutes
• 60 minutes
• 90 minutes

The available session lengths are determined by the package purchased and must be agreed upon when the appointment is arranged.

The confirmed session duration will be deducted from the Client’s remaining package balance.

3.3 Time Zones

The Client is responsible for providing their correct location and time zone when requesting an appointment.

To avoid misunderstandings, the Client should provide a city and country rather than relying only on abbreviations such as CET, EET, or EST.

The written appointment confirmation will state the agreed date, start time, and relevant time zone. The Client is responsible for checking the confirmation carefully, including any seasonal clock changes or daylight-saving-time differences, and for informing the Coach promptly if an error or discrepancy is noticed.

3.4 Confirmation of Appointments

Dates and times proposed by the Client are requests only and are not binding until confirmed in writing by the Coach.

An appointment is considered reserved only when the Client has received a written confirmation by email or through the designated booking system.

An automated payment receipt or order confirmation confirms the purchase but does not, by itself, confirm an appointment date or time.

The appointment confirmation or a separate message will provide the information required to join the online session.

3.5 Availability

All appointments are subject to the Coach’s availability.

The Coach cannot guarantee appointments on particular days, at particular times, or within a particular time zone. Clients are therefore encouraged to provide several suitable options and to arrange sessions sufficiently in advance.

All sessions included in a package must take place within the stated validity period of that package.

4. Contract Formation and Online Ordering Process

4.1 Presentation of Services

The presentation of coaching sessions, mentoring services, packages, and other offers on the Coach’s website or through a payment link does not constitute a legally binding offer by the Coach.

It is an invitation to the Client to submit a binding order for the selected service.

4.2 Ordering Process

To place an online order, the Client will normally complete the following steps:

1. Select the coaching session, mentoring service, package, or other offer.
2. Review the description, scope, price, validity period, and other essential details of the selected service.
3. Enter the requested contact, participant, billing, and payment information.
4. Where the participant is under 18, provide or confirm the required parent or legal-guardian information and consent.
5. Review and accept these Terms and acknowledge the Privacy Policy.
6. Where applicable, choose whether to request that the service begin before the end of the 14-day withdrawal period.
7. Review the order summary and correct any errors.
8. Submit the binding order by activating the clearly labelled payment button.

Immediately before the order is submitted, the Client will be shown the essential characteristics of the service, the total price, the applicable package validity, and any other information required by law.

4.3 Correction of Input Errors

Before submitting the order, the Client may review and correct the information entered during the checkout process using the technical functions provided.

The Client is responsible for checking the following information carefully before completing the order:

• The service or package selected
• The participant’s name and age
• Parent or legal-guardian information, where applicable
• Email address
• Billing information
• Country of residence
• Total price
• Any optional consents or requests selected

If an error is noticed after the order has been submitted, the Client should contact the Coach promptly by email at:

coaching@natalieauroraspeer.com

4.4 Binding Order and Contract Conclusion

By activating the final payment button, the Client submits a binding offer to purchase the selected service.

The final button will be clearly labelled to indicate that submitting the order creates an obligation to pay.

The contract is concluded when:

• The payment has been successfully completed or authorised; and
• The Client receives an electronic order confirmation stating that the order has been accepted.

The electronic order confirmation may be generated automatically by the website, checkout system, or payment provider.

A payment that remains pending, fails, is declined, or is not successfully authorised does not conclude a contract.

4.5 Appointment Confirmation Is Separate

The conclusion of the contract confirms the purchase of the selected coaching or mentoring service, but does not automatically reserve a particular appointment.

Appointments are arranged and confirmed separately in accordance with Section 3.

An automated payment receipt or order confirmation therefore confirms the purchase and conclusion of the contract, but does not by itself confirm a session date or time.

4.6 Storage of the Contract

The Coach will store the order information and the version of the contractual terms applicable to the booking to the extent required for contract administration, accounting, legal documentation, and statutory retention obligations.

After the order has been placed, the Client will receive an electronic confirmation containing or providing access to the essential order details and the applicable contractual information.

The Terms will be made available to the Client in a form that can be downloaded, saved, and reproduced.

Unless a client account or another access function is expressly offered, the complete contract text may not remain permanently accessible through the website. The Client is therefore encouraged to retain the order confirmation and a copy of the Terms.

4.7 Contract Language

The contract language for the current international offer is English.

Communication and coaching may take place in another language offered and agreed by the Coach, but this does not automatically change the language of the contract.

If a German-language version of the Terms and checkout is offered and selected, the order confirmation will identify German as the applicable contract language.

Unless the order confirmation expressly states otherwise, the English version is legally controlling in the event of a material inconsistency between language versions.

5. Prices and Payment

5.1 Payment in Advance

The full price of the booked coaching session, mentoring session, or package is due in advance.

A booking is considered paid only once the full amount has been successfully received through the designated payment method.

No coaching or mentoring session will take place before payment has been received, unless a different arrangement has been expressly confirmed in writing by the Coach.

5.2 Accepted Payment Methods

Payment may be made using the payment methods displayed during the online checkout.

The payment methods available may vary depending on the Client’s country, currency, bank, card issuer, or payment provider.

The Coach does not guarantee that any particular payment method will be available and is not responsible for payments that are rejected, delayed, restricted, or blocked by the Client’s bank or payment provider.

5.3 Currency

Unless expressly stated otherwise, all prices are quoted and payable in euros (EUR).

Where the Client pays from an account or card held in another currency:

• The exchange rate is determined by the Client’s bank, card issuer, or payment provider.
• Any currency-conversion fees, international transaction fees, bank charges, or payment-provider fees charged to the Client are the Client’s responsibility.
• The amount received by the Coach must equal the full price stated in euros.

Any currency conversion shown by a payment provider is for convenience only. The euro price displayed at checkout remains the binding price.

5.4 Prices and VAT

All prices shown are final prices.

No VAT is currently charged on the services where the applicable legal requirements for VAT exemption are met.

The legal basis for the VAT treatment will be stated on the relevant invoice in accordance with the Coach’s current tax status.

If the tax treatment changes or VAT becomes legally payable in the future, prices for new bookings may be adjusted accordingly. A price already confirmed and paid for an existing booking will not be increased retrospectively unless required by law.

5.5 Payment Confirmation and Invoice

After successful payment, the Client will normally receive an electronic payment confirmation or receipt.

An invoice will be issued electronically and sent to the email address supplied during the booking process.

The Client is responsible for ensuring that the billing name, address, email address, and any other invoice information provided are complete and correct.

5.6 Failed, Reversed, or Disputed Payments

If a payment is declined, reversed, disputed, charged back, or otherwise not successfully completed, the Coach may suspend the scheduling or provision of services until the outstanding amount has been settled.

Where the Client is legally responsible for the failed, reversed, or disputed payment, the Coach may also request reimbursement of any reasonable costs directly caused by it and for which the Client is legally liable.

The Client will not be charged costs arising from an error by the Coach, an unjustified payment demand, an unauthorised transaction, or another circumstance for which the Client is not responsible.

The Client should contact the Coach promptly if they believe that a payment has been charged incorrectly.

5.7 Legal and Payment Restrictions

The Coach may refuse, suspend, or cancel a booking where accepting payment or providing the service would violate applicable sanctions, export-control laws, payment-provider requirements, or other mandatory legal restrictions.

The Coach may request reasonable information necessary to verify the Client’s identity, country of residence, payment details, or eligibility to receive the service.

The Client must not attempt to circumvent a rejected, blocked, or restricted payment by using another person, bank account, payment method, or inaccurate information.

Where a booking is cancelled under this section before the relevant service has been provided, any payment received for the unprovided service will be refunded or otherwise handled as required or permitted by applicable law and the relevant payment provider.

The Coach is not responsible for delays, payment holds, blocked transactions, or additional checks imposed by a bank, payment provider, or competent authority.

6. Right of Withdrawal for Consumers

6.1 Application to Consumers

This section applies only where the Client is a consumer.

A consumer is a natural person who enters into the agreement primarily for purposes that are outside their trade, business, or profession.

A Client who books coaching or mentoring primarily for professional, commercial, or self-employed purposes does not have the statutory consumer right of withdrawal described in this section.

6.2 Right of Withdrawal

Consumers have the right to withdraw from the agreement within 14 days without giving any reason.

The withdrawal period is 14 days from the date on which the agreement is concluded.

To exercise the right of withdrawal, the Consumer must inform:

Natalie Aurora Speer
Braunstraße 22
30169 Hannover
Germany

Email: coaching@natalieauroraspeer.com

of their decision to withdraw from the agreement by means of a clear statement, for example by email or letter.

The Consumer may use the model withdrawal form in Section 6.7, but use of the form is not mandatory.

To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal notice before the 14-day withdrawal period has expired.

6.3 Consequences of Withdrawal

If the Consumer withdraws from the agreement, the Coach will reimburse all payments received in connection with the affected agreement without undue delay and no later than 14 days after receiving the withdrawal notice.

The reimbursement will normally be made using the same payment method used for the original payment, unless another method has been expressly agreed.

The Consumer will not be charged a fee for the reimbursement.

Any amount lawfully payable for services already provided before the withdrawal may be deducted from the reimbursement.

6.4 Beginning the Service During the Withdrawal Period

The Coach may begin providing the booked service before the end of the 14-day withdrawal period only where the Consumer has expressly requested and consented to the early start.

The early start may include:

• Conducting a coaching or mentoring session
• Beginning the individual analysis of a submitted video
• Preparing personalised written or recorded feedback
• Providing another individually agreed part of the booked service

Administrative communication, payment confirmation, and appointment scheduling alone do not constitute substantive performance of the coaching or mentoring service.

Where the Consumer has not expressly requested an early start, the Coach may wait until the 14-day withdrawal period has expired before beginning the substantive service.

6.5 Withdrawal After the Service Has Begun

Where the Consumer expressly requested that the service begin during the 14-day withdrawal period and then withdraws after performance has begun, the Consumer must pay a reasonable proportion of the agreed price for the service provided up to the time when the Coach receives the withdrawal notice.

The proportionate amount will be calculated according to the part of the agreed service already provided compared with the total scope of the agreement.

For example, this may include:

• Coaching or mentoring minutes already completed
• Video analyses already carried out
• Individual feedback already prepared or delivered
• Other agreed services already substantially performed

The total agreed contract price will be used as the basis for calculating the proportionate amount, subject to applicable law.

6.6 Expiry of the Right of Withdrawal After Full Performance

The right of withdrawal expires before the end of the 14-day period only where:

• The Coach has fully performed the agreed service;
• Before performance began, the Consumer expressly requested and consented to the service beginning before the end of the withdrawal period; and
• The Consumer confirmed their understanding that the right of withdrawal would expire once the Coach had fully performed the agreement.

For a single coaching or mentoring session, full performance normally occurs when the complete booked service has been provided.

For a coaching or mentoring package, full performance occurs only when all sessions, video analyses, feedback, and other services included in that package have been fully provided.

Merely booking or paying for a service does not cause the right of withdrawal to expire.

6.7 Model Withdrawal Form

The following form may be used to withdraw from the agreement, but its use is not mandatory:

To:

Natalie Aurora Speer
Braunstraße 22
30169 Hannover
Germany

Email: coaching@natalieauroraspeer.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following coaching or mentoring service:

Service or package booked:

Ordered on:

Name of Consumer(s):

Address of Consumer(s):

Email address used for the booking:

Signature of Consumer(s), only where this form is submitted on paper:

Date:

(*) Delete as appropriate.

6.8 Electronic Withdrawal Function

Where the agreement was concluded through an online user interface and a statutory right of withdrawal exists, the Consumer may also submit the withdrawal through the electronic withdrawal function provided on the Coach’s website.

The electronic function does not restrict the Consumer’s right to withdraw by email, letter, or another legally permitted clear statement.

7. Package Validity, Expiry, Transfer, and Refunds

7.1 Package Validity

Unless a different validity period is expressly stated in the relevant offer, coaching and mentoring packages are valid for six months from the date of purchase stated in the electronic order confirmation.

All sessions, video analyses, feedback services, and other package components must be completed within this validity period, subject to the extension provisions below.

The package-validity period continues to run between individual appointments. Rescheduling a session does not restart the six-month validity period.

The validity period governs when prepaid package components may be scheduled and used; it does not shorten any statutory limitation period for legal claims.

7.2 Client’s Responsibility to Schedule Sessions

The Client is responsible for requesting and arranging appointments sufficiently in advance so that the package can reasonably be completed within its validity period.

Clients should not wait until shortly before the expiry date to request all remaining sessions.

Appointment requests remain subject to the Coach’s availability and must be made in accordance with the booking and scheduling provisions of these Terms.

7.3 Expiry of Unused Package Time

Any unused coaching minutes, mentoring minutes, video check-ins, feedback services, or other package components expire at the end of the applicable validity period unless the package has been extended under this section or another provision of these Terms.

After expiry, the Client is no longer entitled to use the expired package components.

The expiry date will be stated in or calculable from the order confirmation and may also be confirmed in subsequent package correspondence.

7.4 No Transfer or Sharing

A package is personal to the Client or participant identified in the booking.

Packages and individual package components may not be:

• Transferred to another dancer, teacher, or participant
• Shared between several participants
• Sold, assigned, or given to another person
• Used by a family member, colleague, student, or friend

A change of participant is permitted only where the Coach has expressly agreed to it in writing before the relevant service is provided.

The Coach is not required to approve such a change.

7.5 No Refund of Unused Package Time

After the statutory withdrawal period has expired, unused coaching minutes, mentoring minutes, video check-ins, feedback services, and other package components are not refundable.

This also applies where the Client:

• Changes their mind
• No longer wishes to continue
• Changes dance school, teacher, employment, or training plans
• Moves to another location
• Does not request appointments in sufficient time
• Does not use the package before its expiry date for reasons within the Client’s control

This provision does not affect:

• Mandatory statutory rights
• The Client’s statutory right of withdrawal
• Refund rights expressly provided elsewhere in these Terms
• Cases in which the Coach is unable to provide the paid service

7.6 Extension Where the Coach Cannot Offer Sufficient Appointments

Where the Client has made reasonable and timely efforts to arrange appointments but the Coach cannot offer sufficient appointments for the remaining package time before the expiry date, the package will be extended without additional charge.

The extension will be for the period reasonably necessary to allow the remaining services to be completed.

An extension does not apply where the Client:

• Did not request appointments sufficiently in advance
• Repeatedly rejected reasonable appointment options
• Failed to attend confirmed appointments
• Allowed the package to expire without making reasonable scheduling efforts

Where the Coach’s illness, travel, technical problems, or other circumstances caused significant periods of unavailability, those periods will be taken into account when determining an appropriate extension.

7.7 Extension Due to Illness or Injury

Where the Client or participant is unable to take part for a substantial period because of illness or injury, the package-validity period may be extended upon presentation of an appropriate medical certificate or comparable professional confirmation.

The documentation must confirm:

• That the Client or participant was unable to participate in dance coaching or the relevant service
• The approximate period during which participation was not possible

The documentation does not need to state the diagnosis or provide detailed medical information.

The request for an extension should be submitted as soon as reasonably possible and no later than 14 days after the original package expiry date, unless the Client was unable to meet that deadline for reasons outside their reasonable control.

Where the required confirmation is provided, the package will normally be extended by the documented period of inability, together with a reasonable additional period for arranging replacement appointments.

An extension does not create a right to a cash refund.

7.8 Extension Due to Force Majeure

Where the Client is prevented from using the package because of a qualifying event beyond their reasonable control, the package may be extended in accordance with the Force Majeure provisions of these Terms.

Reasonable evidence of the relevant event may be requested where necessary.

The extension will reflect the period during which the event materially prevented participation, together with a reasonable period for arranging replacement appointments.

7.9 Bonus Minutes and Additional Services

Bonus coaching minutes, complimentary video check-ins, additional feedback, or other promotional package benefits have the same expiry date as the package to which they relate, unless expressly stated otherwise.

The addition of bonus minutes or another promotional benefit does not restart or independently extend the package-validity period.

Where the main package is validly extended under these Terms, associated unused bonus components will normally be extended to the same revised expiry date.

Bonus services:

• Have no cash value
• Are not refundable
• Are not transferable
• May not be exchanged for another service unless the Coach agrees in writing

7.10 Prize Coaching

Coaching awarded as a competition prize, promotional prize, scholarship benefit, or complimentary award:

• Is personal to the named winner
• May not be transferred or shared
• May not be sold
• May not be exchanged for cash
• May not be applied retrospectively to another purchase

Unless a different period is stated in the prize announcement or written award confirmation, prize coaching must be used within six months of the date on which the winner is notified in writing.

The winner is responsible for requesting appointments sufficiently in advance.

Prize coaching may be extended where the Coach cannot offer sufficient appointments, or where documented illness, injury, or force majeure prevents its timely use, in accordance with the relevant provisions of this section.

7.11 Inability of the Coach to Complete the Package

If the Coach becomes permanently unable to provide all or part of a paid package and no suitable alternative arrangement can reasonably be offered, the Client will receive a proportionate refund for the unused paid portion of the package.

Complimentary services, bonus minutes, and prize coaching have no refundable cash value.

7.12 Mandatory Rights

Nothing in this section excludes or limits any statutory consumer right, refund right, or other legal remedy that cannot validly be excluded or restricted.

8. Conduct, Refusal, Suspension, and Termination

8.1 Respectful and Appropriate Conduct

The Coach, Client, Participant, and any accompanying person must communicate and behave in a respectful, professional, and lawful manner.

The following conduct is not permitted:

• Abusive, threatening, intimidating, harassing, or discriminatory behaviour
• Sexually inappropriate conduct or communication
• Deliberate disruption of a session
• Illegal activity
• Unauthorised recording, publication, or distribution of coaching content
• Misuse of the Coach’s services, materials, name, identity, or communication channels
• Conduct that places the Coach, Participant, or another person at risk

These requirements also apply to parents, legal guardians, teachers, assistants, and other persons attending a session or communicating on behalf of the Client.

8.2 Refusal of a Booking

The Coach may refuse a booking before the contract is concluded where there is an objective and reasonable reason for doing so.

Such reasons may include:

• The requested service is outside the Coach’s qualifications or professional scope
• Online coaching does not appear suitable or safe for the Participant
• The Participant’s age, experience, available space, equipment, or supervision is unsuitable for the requested service
• The Coach does not have sufficient availability
• Required parental or legal-guardian consent has not been provided
• Payment, identity, age, or guardianship information cannot reasonably be verified
• Providing the service or accepting payment would breach legal, regulatory, sanctions, or payment-provider requirements
• There has been serious misconduct or misuse connected with a previous booking

Nothing in this section permits unlawful discrimination.

Where payment has already been received but the booking is not accepted, the payment will be refunded in accordance with applicable law and the payment provider’s procedures.

8.3 Pausing or Ending an Individual Session

The Coach may pause, adapt, or end an individual session where:

• The practice space, equipment, camera view, or supervision is unsafe or unsuitable
• The Participant appears physically or emotionally unable to continue safely
• The Participant experiences pain, dizziness, injury, or another concerning symptom
• The Client or Participant repeatedly disregards reasonable safety or coaching instructions
• A person present behaves abusively, threateningly, sexually inappropriately, discriminatorily, or illegally
• The session is being recorded without permission
• Continuing the session is technically, professionally, or ethically inappropriate
• Another serious circumstance makes it unreasonable or unsafe to continue

Where reasonably possible, the Coach will first explain the concern and give the Client or Participant an opportunity to correct it.

No prior warning is required where the situation is serious, dangerous, threatening, illegal, or cannot reasonably be corrected during the session.

8.4 Suspension of Services

The Coach may temporarily suspend scheduling, sessions, video analysis, feedback, or access to coaching materials where:

• An agreed payment remains outstanding
• A payment has been reversed, disputed, or charged back
• Required information, consent, or documentation has not been provided
• There is a reasonable concern regarding safety, identity, age, guardianship, misuse, or unlawful activity
• The Client is in serious or repeated breach of these Terms

The Coach will inform the Client of the reason for the suspension where reasonably possible and legally permitted.

Where the issue can reasonably be corrected, the Client will normally be given an appropriate opportunity to resolve it.

Suspension does not automatically extend the package-validity period where the suspension was caused by circumstances within the Client’s responsibility.

8.5 Termination for Serious or Repeated Breach

The Coach may terminate the contractual relationship for a serious reason where, taking account of the circumstances and the interests of both parties, continuing the coaching or mentoring relationship is no longer reasonable.

A serious reason may include:

• Repeated or serious disregard of safety instructions
• Abusive, threatening, harassing, sexually inappropriate, discriminatory, or illegal behaviour
• Deliberate misuse or unauthorised recording, publication, or distribution of coaching content
• Repeated non-payment or an unjustified chargeback
• A serious breach of confidentiality or intellectual-property provisions
• Materially false or misleading information concerning age, identity, parental or legal-guardian authority, health restrictions, country of residence, eligibility, or payment
• Conduct that endangers the Coach, Participant, or another person
• Misuse of the service for an unlawful, deceptive, or professionally inappropriate purpose
• A serious breakdown of trust that makes continued individual coaching unreasonable
• Repeated material breaches after a warning

Where the breach can reasonably be corrected, termination will normally take place only after the Client has been warned and has failed to correct the issue within a reasonable period.

A prior warning is not required where:

• The breach is particularly serious
• Immediate termination is justified for safety or safeguarding reasons
• The Client refuses to correct the breach
• A warning would clearly serve no purpose
• Continued contact cannot reasonably be expected

Termination will normally be communicated by email unless immediate action is required during a session.

8.6 False or Incomplete Information

The Client must provide truthful and sufficiently complete information where relevant to:

• The identity and age of the Participant
• The identity and authority of a parent or legal guardian
• Payment and billing
• Country of residence
• Safe participation
• Health restrictions relevant to the planned activity
• Permissions relating to videos, recordings, photographs, or other submitted material

The Coach may request reasonable clarification or supporting confirmation where necessary.

Minor or accidental errors that are corrected promptly will not normally justify suspension or termination.

Material, deliberate, or repeated false information may result in refusal, suspension, or termination.

8.7 Professional Suitability of the Coaching Relationship

The Coach may recommend ending or redirecting the coaching relationship where she reasonably concludes that:

• The Client’s or Participant’s needs fall outside the scope of the service
• Another teacher, healthcare professional, therapist, or specialist would be more appropriate
• The online format is no longer suitable
• The Coach can no longer provide the service with appropriate professional care
• The working relationship has become unproductive or professionally inappropriate

Where this is not caused by a breach by the Client, the Coach will seek to provide reasonable notice and will handle unused paid services in accordance with Section 8.9.

The Coach is not required to provide a diagnosis, referral, or recommendation of a particular replacement professional.

8.8 Financial Consequences of an Ended Session

Where a session is ended because of a serious safety issue, misconduct, or contractual breach attributable to the Client, Participant, or accompanying person, the affected session may be charged or deducted from the package to the extent permitted by law.

In determining any amount due, account will be taken of:

• The coaching time already provided
• The appointment time that was reserved
• Whether the Coach remained ready and able to provide the service
• Any expenses saved
• Any replacement booking for the same appointment period
• Any mandatory consumer rights

The Client remains entitled to demonstrate that no loss occurred or that the actual loss was lower.

Where the Coach ends a session for reasons for which the Client is not responsible, the unused session time will be restored, rescheduled, or refunded as appropriate.

8.9 Unused Paid Package Time Following Termination

Where the Coach ends the contractual relationship for reasons not caused by the Client, the Client will receive a proportionate refund for unused paid package components that cannot reasonably be completed.

Where the agreement is terminated because of a serious breach attributable to the Client, the Coach may retain:

• Payment for services already provided
• Any amount already due under the agreement
• Reasonable losses or costs for which the Client is legally responsible

Any remaining unused prepaid amount will be refunded where and to the extent required by applicable law.

Unused bonus minutes, complimentary services, and prize coaching have no refundable cash value.

This provision does not create a refund right where the Client simply decides not to continue after the statutory withdrawal period. In that situation, the package-validity and refund provisions continue to apply.

8.10 Mandatory Rights of the Client

The Client’s rights to withdraw, terminate, receive a refund, or exercise another mandatory legal remedy under applicable law remain unaffected.

Nothing in this section permits the Coach to retain payment for services not provided where retaining that payment would be unlawful.

9. Cancellation, Rescheduling, and Late Arrival

9.1 Rescheduling by the Client

A confirmed appointment may be rescheduled without charge if the Coach receives written notice at least 24 hours before the scheduled starting time.

Notice must be sent by email to:

coaching@natalieauroraspeer.com

The time at which the cancellation or rescheduling request is received by the Coach is decisive.

Where timely notice is given:

• The booked minutes will not be deducted from a coaching or mentoring package.
• The Client may arrange a replacement appointment, subject to availability.
• The original validity period of the package continues to apply.

A request to reschedule does not automatically reserve a new appointment. The replacement date becomes binding only after written confirmation by the Coach.

9.2 Late Cancellation and Failure to Attend

If the Client cancels or requests to reschedule less than 24 hours before the confirmed appointment, the booked session will normally be charged in full or deducted in full from the remaining package balance.

The same applies if the Client does not attend the confirmed appointment without prior notice.

The Client remains entitled to demonstrate that no loss occurred or that the actual loss was substantially lower. Any amount saved by the Coach or earned through a replacement booking for the same appointment period will be taken into account.

9.3 Exceptional Circumstances

In exceptional circumstances that do not qualify as force majeure under Section 20, the Coach may, at her reasonable discretion, waive the late-cancellation charge and offer a replacement appointment.

Exceptional circumstances may include, for example:

• Sudden illness or injury
• An accident or medical emergency
• Bereavement or a serious family emergency
• A significant and unforeseeable technical or infrastructure failure
• Another comparable event outside the Client’s reasonable control

The Client should notify the Coach as soon as reasonably possible and provide an appropriate explanation. Supporting evidence may be requested where reasonable.

Any exception granted is voluntary, applies only to the individual case, and does not create an entitlement to the same treatment in future cases.

9.4 Late Arrival by the Client

The session begins and ends at the time stated in the written appointment confirmation.

If the Client arrives late:

• The session will still end at the originally scheduled time.
• The missed time will not normally be added to the end of the session.
• The full confirmed session duration will be charged or deducted from the package.
• The Coach is not required to extend the session, particularly where another appointment follows.

Where her schedule permits, the Coach may voluntarily extend the session or make another individual arrangement. Such an exception is not guaranteed and does not create an entitlement to an extension in future sessions.

If the Client expects to be late, they should inform the Coach as soon as possible.

9.5 Rescheduling by the Coach

If the Coach is unable to provide a confirmed session, she will notify the Client as soon as reasonably possible and offer a replacement appointment.

The Client may choose either:

• A replacement appointment without additional charge, or
• Reinstatement of the affected minutes to the remaining package balance

If no suitable replacement appointment can be agreed within the package-validity period, the validity period will be extended as reasonably necessary.

For a separately purchased single session, if no suitable replacement appointment can be agreed, the Client may request a refund of the amount paid for that session.

9.6 Late Arrival by the Coach

If the Coach begins a session late, the Client will receive the complete booked coaching time wherever reasonably possible.

If this is not possible because of subsequent appointments or other circumstances, the missing time will either:

• Be added to a later session,
• Be restored to the Client’s package balance, or
• Be arranged as a separate short follow-up session.

10. Technical and Spatial Requirements

10.1 Online Platform

Online coaching and mentoring sessions are currently conducted via Google Meet, unless another platform is agreed upon or specified by the Coach.

The Client will receive the meeting link with the appointment confirmation or in a separate email before the scheduled session.

The Coach reserves the right to use another suitable video-conferencing platform where necessary. The Client will be informed in advance and provided with the relevant access information.

The Client is responsible for ensuring that the platform can be accessed on their device before the scheduled appointment. Any necessary application, browser update, login, camera permission, or microphone permission should be arranged in advance.

The Client should test their internet connection, camera, microphone, and sound before the session begins.

10.2 Internet Connection and Equipment

The Client is responsible for providing:

• A stable internet connection
• A suitable computer, tablet, or other compatible device
• A functioning camera and microphone
• Adequate sound quality
• Any required cables, stands, speakers, or other equipment

The Coach is not responsible for the quality, compatibility, or functioning of equipment, internet access, or software provided or used by the Client.

10.3 Camera Position and Visibility

For dance-coaching sessions, the camera must be positioned so that the Coach can clearly see the participant’s complete body and movement.

Where reasonably possible:

• The full body, including the feet, should remain visible.
• The participant should be visible from both the front and the side when requested.
• The space should be sufficiently well lit.
• The camera or device should be placed on a stable surface.
• The device should be positioned far enough away to allow safe movement.

The participant may be asked to adjust the camera during the session so that particular movements can be viewed more clearly.

If the Coach cannot see or hear the participant sufficiently well, the Coach may adapt the session, limit particular exercises, or refrain from providing corrections that cannot be assessed safely and reliably online.

10.4 Safe Practice Space

The Client is responsible for providing an appropriate and safe space for participation.

The practice area should:

• Be large enough for the planned movement
• Be free from obstacles, loose objects, and trip hazards
• Have a stable and reasonably non-slip floor
• Provide sufficient ceiling height and clearance
• Be adequately lit and ventilated
• Include a suitable and stable support where barre work is planned

Furniture, chairs, tables, windowsills, radiators, or other household objects should not be used as a ballet barre unless they are stable, suitable, and safe for that purpose.

The Coach may ask the participant to show the available space at the beginning of the session. If the space appears unsuitable or unsafe, the Coach may modify, pause, or end the physical part of the session.

10.5 Clothing and Equipment

The participant is responsible for wearing appropriate clothing and footwear that permit safe movement and allow the Coach to observe posture and alignment.

The participant is responsible for ensuring that any equipment used during the session—including dance flooring, ballet barres, chairs, exercise bands, mats, pointe shoes, or conditioning equipment—is suitable, secure, and in safe condition.

Pointe work will only be included where the Coach considers it appropriate for the participant’s age, experience, training background, physical readiness, available space, and level of supervision.

10.6 Technical Problems on the Client’s Side

If a technical problem on the Client’s side delays or interrupts the session, the booked appointment will normally still end at the originally confirmed time.

Where the connection can be restored, the session will continue for the remaining scheduled time.

The Coach is not required to extend or repeat time lost because of problems with the Client’s:

• Internet connection
• Device
• Camera or microphone
• Software or account access
• Electricity supply
• Technical preparation

Where her schedule permits, the Coach may voluntarily extend the session or make another arrangement. This is not guaranteed and does not create an entitlement to additional time in future cases.

A significant and unforeseeable technical or infrastructure failure beyond the Client’s reasonable control will be handled under Section 20.

10.7 Technical Problems on the Coach’s Side

If a technical problem on the Coach’s side causes a substantial interruption, the Client will receive the complete booked coaching time wherever reasonably possible.

Time that cannot be provided will, as appropriate:

• Be added to the end of the session
• Be added to a later session
• Be restored to the Client’s package balance
• Be provided in a separate follow-up appointment

10.8 Technical Limitations of Online Coaching

The Client acknowledges that online coaching has limitations. Camera angle, image quality, sound delay, internet stability, lighting, and the absence of physical proximity may restrict what the Coach can observe and assess.

The Coach will provide guidance based on the information and visual material reasonably available during the online session. Online observation cannot replace in-person physical assessment, hands-on correction, medical examination, or supervision by a teacher who is physically present.

11. Health and Safety

11.1 Responsibility for Safe Participation

Dance and physical exercise involve an inherent risk of strain, falls, discomfort, and injury.

Participants take part voluntarily and are responsible for working within their own abilities, experience, physical condition, and personal limits.

The Coach will provide educational and artistic guidance with reasonable professional care. Participation at the Client’s own risk does not exclude any liability that cannot legally be excluded or limited.

For participants under the age of 18, the parent or legal guardian is responsible for assessing whether the participant is able to take part safely and for providing any supervision required under these Terms.

11.2 Existing Injuries and Health Conditions

Before the first session, and whenever circumstances change, the Client must inform the Coach of any injury, pain, illness, medical condition, pregnancy, physical limitation, medical restriction, or other health concern that may reasonably affect safe participation.

The Client is not required to provide a diagnosis or disclose unrelated medical information. However, sufficient relevant information must be provided to allow the Coach to adapt or limit the planned activity where appropriate.

The Coach may modify, pause, or decline an exercise or session where participation appears unsafe or where further medical clarification is advisable.

11.3 Pain or Concerning Symptoms

The participant must stop the relevant movement or exercise immediately if they experience:

• Pain
• Dizziness or faintness
• Shortness of breath beyond normal physical exertion
• Sudden weakness or loss of coordination
• Numbness or unusual sensations
• Any other unexpected or concerning symptom

The participant should inform the Coach immediately.

The Coach may discontinue or adapt the physical activity and may recommend that the participant seek advice from an appropriately qualified healthcare professional before continuing.

The absence of pain during an online session does not guarantee that an exercise is suitable or free from risk.

11.4 Medical Advice and Clearance

Advice or restrictions given by a doctor, physiotherapist, or other appropriately qualified healthcare professional take precedence over any coaching suggestion.

The Client must not perform an exercise or movement that conflicts with medical instructions or restrictions.

Where medical clearance has been recommended or is reasonably necessary, the Coach may require the Client to obtain such clearance before participating in further physical coaching.

The Coach does not provide medical clearance and does not determine whether an injury or medical condition has healed sufficiently for a return to full training.

11.5 Warm-Up, Preparation, and Recovery

Unless the session expressly includes a guided warm-up, the participant is responsible for arriving appropriately prepared and warmed up for the planned activity.

The participant is also responsible for:

• Wearing appropriate clothing and footwear
• Having water available
• Taking suitable rest breaks
• Following any personal medical or training restrictions
• Allowing appropriate recovery after physical activity

11.6 Pointe Work and Higher-Risk Activities

Pointe work, jumps, turns, conditioning exercises, and other physically demanding activities will only be included where the Coach considers them appropriate based on the information reasonably available in the online setting.

The Coach may refuse or modify such activities where:

• The participant’s experience or preparation appears insufficient
• The available space or floor is unsuitable
• Suitable supervision is not available
• The camera view is inadequate
• The participant reports pain, injury, or a relevant medical restriction
• The activity cannot be assessed or guided safely online

The Coach’s willingness to include an activity does not constitute medical approval or a guarantee that injury will not occur.

11.7 Emergency Situations

Online coaching is not an emergency or medical service.

If the participant experiences a medical emergency or serious injury during a session, the participant or supervising adult must stop the session and contact the appropriate local emergency service or healthcare provider.

The Coach cannot provide physical assistance remotely and is not responsible for arranging local emergency care.

12. Recording, Transcription, and Use of Session Material

12.1 No Automatic Recording

Online coaching and mentoring sessions are not recorded automatically unless recording has been expressly agreed upon in advance.

Recording is optional and is not a condition for receiving coaching or mentoring services.

No participant is required to consent to recording. Where consent is declined, the session will take place without recording.

12.2 Separate Consent

A session may be recorded only after all persons who can be seen or heard have given their express consent.

Consent must be provided separately from acceptance of these Terms, for example through:

• A separate checkbox during booking
• A written email confirmation
• A separate consent form
• An explicit oral confirmation at the beginning of the session, documented by the Coach before the recording is activated

The Coach will confirm again at the beginning of the session that recording is about to start.

Consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

If consent is withdrawn during a session, the recording will be stopped as soon as reasonably possible.

12.3 Recording of Minors

Where the participant is under 18, recording requires the prior written consent of a parent or legal guardian.

The minor participant will also be informed in age-appropriate language that the session is being recorded and why.

Where another person, including a parent, teacher, sibling, or assistant, can be seen or heard during the session, that person must also consent before recording begins.

12.4 Recording Tools

Where recording has been agreed, the session may be recorded through Google Meet or through an additional recording, transcription, or meeting-assistance service such as Fathom.

Depending on the service used, the processing may include:

• Audio recording
• Video recording
• Automatic transcription
• Time-stamped notes
• AI-generated summaries or coaching notes

The recording tool used will be disclosed before the session begins.

Further information about the relevant service providers, data processing, storage locations, and any international data transfers will be provided in the Privacy Policy.

12.5 Purpose of Recording

Recordings may be used only for the purposes agreed with the Client, which may include:

• Reviewing technical or artistic corrections
• Supporting learning between sessions
• Preparing individual coaching feedback
• Documenting agreed exercises or practice recommendations
• Reviewing teaching practice as part of a teacher-mentoring package

Recordings will not be used for advertising, social media, public presentations, training materials, research, or any unrelated purpose without separate written permission.

12.6 Access to Recordings

Access will be limited to:

• Natalie Aurora Speer
• The participating Client
• The parent or legal guardian of a minor participant, where appropriate
• Service providers technically necessary to record, process, store, or deliver the material

Recordings, transcripts, summaries, and access links will not knowingly be shared with any other person unless:

• The Client has given prior written permission
• Sharing is necessary to provide the agreed service
• Disclosure is required by law

Where a recording link is provided, the Client must keep it confidential and must not forward it to others.

12.7 Retention and Deletion

Unless a shorter period is agreed, recordings and transcripts will be retained only for as long as they are reasonably required for the agreed educational purpose.

Recordings connected to a coaching or mentoring package will normally be deleted or made inaccessible no later than 30 days after the package expires or is completed.

Recordings of an individual session that is not part of a package will normally be deleted or made inaccessible within 90 days after the session.

The Client may request earlier deletion at any time, unless retention is required by law or is necessary for the establishment, exercise, or defence of legal claims.

Deletion from backup systems or third-party service infrastructure may take additional time in accordance with the relevant provider’s deletion processes.

12.8 No Recording by the Client Without Permission

The Client, participant, parent, guardian, teacher, or any other person attending the session may not independently:

• Record the session
• Make an audio or screen recording
• Take screenshots
• Produce or retain a transcript
• Use an external recording or AI transcription tool

unless the Coach has given prior written permission and every person who can be seen or heard has consented.

Private written notes may be taken during the session.

12.9 No Publication or Distribution

Neither party may publish, upload, distribute, sell, reproduce, publicly display, or otherwise make available any recording, screenshot, transcript, extract, or session material without the prior written consent of the other party and of every identifiable person concerned.

This includes publication or sharing through:

• Social media
• Websites
• Messaging groups
• Online learning platforms
• Advertising materials
• Public or private professional presentations

Consent to recording for personal educational use does not constitute consent to publication.

12.10 Separate Promotional Consent

If the Coach wishes to use an image, video extract, testimonial, or other session material for promotional or public purposes, separate written permission will be requested.

For minors, separate written permission must be provided by a parent or legal guardian.

Refusal to give promotional consent will not affect access to coaching or mentoring services.

13. Video Submissions

13.1 Submission of Videos

Where included in the package booked or separately agreed, the Client may submit video material for coaching, movement analysis, teaching observation, or individual feedback.

Videos must be submitted through the method specified by the Coach and must comply with the maximum length and number of submissions included in the relevant package.

Submitting a video does not automatically entitle the Client to immediate feedback. Feedback will be provided within the timeframe agreed with the Coach or stated in the relevant offer.

13.2 Rights and Permissions

By submitting a video, the Client confirms that:

• They created the video or are otherwise authorised to submit it.
• They have the necessary permission from the person being coached or observed.
• They have obtained permission from every other identifiable person who can be seen or heard in the video.
• Where an identifiable person is under 18, the necessary permission has been obtained from a parent or legal guardian.
• The submission and agreed use of the video do not knowingly infringe the rights of another person.

The Client should avoid submitting videos containing unrelated individuals, particularly other children, unless their inclusion is necessary and the appropriate permissions have been obtained.

Where the video contains choreography, music, performance material, or footage recorded by another person, the Client confirms that they are permitted to share the material privately with the Coach for the agreed coaching purpose.

13.3 Limited Permission to Use the Video

Ownership of the submitted video remains with the relevant rights holder.

By submitting it, the Client grants the Coach a limited, non-exclusive permission to access, store, view, analyse, and process the video only as necessary to provide the agreed coaching or mentoring service.

This permission does not allow the Coach to publish, advertise with, sell, or otherwise use the video for an unrelated purpose.

13.4 Purpose of Use

Submitted videos will be used only for the agreed educational and coaching purposes, which may include:

• Technical and artistic movement analysis
• Individual corrections and feedback
• Musicality and performance guidance
• Home-practice recommendations
• Review of teaching practice
• Lesson-planning or curriculum guidance
• Preparation for a later coaching or mentoring session

Video submissions will not be used for advertising, social media, public presentations, training materials, research, or other public purposes without separate written consent.

13.5 Access and Confidentiality

Access to submitted videos will be limited to:

• Natalie Aurora Speer
• The participating Client
• The parent or legal guardian of a minor, where appropriate
• Technical service providers required to receive, store, process, or deliver the material

Videos will not knowingly be disclosed to unrelated third parties unless:

• The Client has given prior written permission;
• Disclosure is necessary to provide the agreed service; or
• Disclosure is required by law.

Technical service providers may process the material only as described in the Privacy Policy and subject to the applicable data-protection arrangements.

13.6 Storage and Deletion

Submitted videos will be retained only for as long as reasonably necessary to provide the agreed coaching or mentoring service.

Unless otherwise agreed:

• Videos connected to a coaching or mentoring package will normally be deleted or made inaccessible no later than 30 days after the package is completed or expires.
• Videos submitted for a separate, one-off video-analysis service will normally be deleted or made inaccessible within 90 days after the feedback has been delivered.

The Client may request earlier deletion at any time, unless temporary retention is legally required or reasonably necessary for the establishment, exercise, or defence of legal claims.

Deletion from backups or third-party technical systems may take additional time in accordance with the provider’s normal deletion process.

13.7 Withdrawal of a Submission

The Client may withdraw a submitted video before the analysis has been completed by contacting the Coach in writing.

A video check-in may be treated as used once the Coach has begun a detailed individual analysis of the submitted material or has prepared personalised written or recorded feedback.

Withdrawal or deletion of a video does not require the Coach to delete separate written feedback that no longer contains the video itself, unless the feedback contains personal data that must also be deleted under applicable law.

13.8 No Publication by Either Party

Neither the Client nor the Coach may publish, distribute, upload, sell, or otherwise make a submitted video, edited extract, screenshot, or related identifiable material available to others without the prior written consent of all relevant rights holders and identifiable persons.

Permission to submit a video for private coaching does not constitute permission for publication.

14. Confidentiality

14.1 Confidential Treatment of Coaching Content

Personal information and matters discussed during coaching or mentoring sessions will be treated confidentially.

This may include:

• Personal goals and challenges
• Artistic or professional concerns
• Teaching-related discussions
• Individual feedback and development plans
• Information about training, auditions, competitions, or professional projects
• Health-related information voluntarily disclosed for the purpose of safe participation

The Coach will not knowingly disclose the content of a coaching or mentoring session to unrelated third parties without the Client’s prior permission.

14.2 Permitted Disclosure

Confidential information may be disclosed only where:

• The Client has given prior consent;
• Disclosure is necessary to provide the agreed service;
• A technical or administrative service provider requires limited access for purposes such as email, video conferencing, payment processing, storage, or scheduling;
• Disclosure is required by law, a court, or a competent public authority;
• Disclosure is reasonably necessary and legally permitted to respond to a serious and immediate risk to the life, physical safety, or welfare of the Client or another person; or
• Disclosure is reasonably necessary for the establishment, exercise, or defence of legal claims.

Where reasonably possible and legally permitted, the Coach will inform the Client before making such a disclosure.

14.3 Service Providers

Technical and administrative service providers may process limited personal information where necessary to deliver the coaching or mentoring service.

Such providers may include services used for:

• Email communication
• Google Meet or another video-conferencing platform
• Payment processing
• Appointment scheduling
• Cloud storage
• Video submissions, transcription, or recording where separately agreed

Further information about these providers and the processing of personal data will be set out in the Privacy Policy.

14.4 Minors

For participants under the age of 18, the Coach will respect the minor’s privacy while also taking account of the responsibilities of the parent or legal guardian.

The Coach will not routinely provide parents or guardians with a detailed account of every coaching conversation. However, information may be shared where:

• The minor or parent has agreed that it may be shared;
• It is necessary for scheduling, payment, supervision, or safe participation;
• The information concerns a significant health or safety issue;
• There is a serious concern regarding the minor’s welfare; or
• Disclosure is otherwise required or permitted by law.

Where appropriate, the Coach will seek to discuss the matter with the minor before sharing personal coaching content.

14.5 No Professional Secrecy or Therapeutic Relationship

The confidentiality described in this section is a contractual commitment to handle personal information responsibly.

Coaching does not create a doctor–patient, psychotherapist–patient, lawyer–client, or other legally privileged professional relationship.

The Coach therefore cannot promise confidentiality where disclosure is legally required.

14.6 Client Discretion

The Client is free to discuss their own coaching experience with a parent, guardian, teacher, healthcare professional, or other trusted person.

However, the Client must respect the privacy of any other identifiable person and may not share confidential information, recordings, screenshots, or materials belonging to another participant without permission.

15. Intellectual Property and Permitted Use

15.1 Ownership of Existing Material

All intellectual-property rights in materials created or provided by the Coach remain with Natalie Aurora Speer or the respective rights holder, unless expressly agreed otherwise in writing.

This may include, where legally protected:

• Written coaching feedback
• Worksheets, handouts, guides, and documents
• Class plans, curricula, and programme structures
• Recorded demonstrations and instructional videos
• Original choreographic material
• Original movement sequences and combinations
• Teaching concepts, frameworks, and branded programmes
• Graphics, photographs, website content, and presentation materials
• Recordings, transcripts, and summaries created during the coaching process

Purchasing a session or package does not transfer ownership, copyright, or any other intellectual-property right to the Client.

15.2 Limited Personal Use for Dancers

Dancers may use materials supplied during coaching for their own personal training, preparation, and artistic development.

Unless the Coach has given prior written permission, the Client may not:

• Copy or reproduce materials for others
• Forward, upload, publish, or distribute them
• Sell, license, rent, or commercially exploit them
• Use them to provide classes, workshops, courses, or coaching to others
• Remove copyright notices, names, logos, or other authorship information
• Present the Coach’s material as their own work
• Create and distribute substantially reproduced or adapted versions of the material

Private notes made by the Client for their own training are permitted.

15.3 Permitted Professional Use by Teachers

Dance teachers participating in mentoring may apply the knowledge, principles, corrections, teaching ideas, and general pedagogical guidance gained during the mentoring in their own regular teaching practice.

This permission does not include the right to:

• Reproduce or distribute the Coach’s written materials
• Copy and sell complete lesson plans, curricula, programmes, or teaching frameworks
• Present the Coach’s original methods or materials as the teacher’s own creation
• Use the materials to train or certify other teachers
• Offer a workshop, course, programme, or digital product substantially based on the Coach’s protected materials
• Record, reproduce, or distribute demonstrations or mentoring content
• Use the Coach’s name, qualifications, logo, or endorsement without written permission

Teachers may adapt general ideas to their own students and teaching context, but must obtain written permission before reproducing substantial protected content or using it for a separate commercial product or teacher-training programme.

15.4 Choreographic Material

Original choreographic material introduced, adapted, or created by the Coach remains the intellectual property of the Coach to the extent protected by law, unless another written agreement has been made.

Where choreography is specifically created or adapted for an agreed competition, audition, examination, application, showcase, or performance, the Client receives a limited, non-exclusive, and non-transferable right to:

• Rehearse the choreography for the agreed purpose
• Perform it at the agreed event or as part of the agreed application
• Submit a recording where this is required for the relevant competition, audition, examination, or application
• Permit the ordinary technical recording or transmission necessary for participation in the agreed event

This permitted use is included in the booked coaching or choreographic service unless otherwise agreed in writing.

The permission does not automatically include the right to:

• Transfer the choreography to another dancer or performer
• Teach it to other students or teachers
• Sell, license, or commercially distribute it
• Use it in another production, event, competition, or commercial project
• Reproduce it as a course, workshop, teaching resource, or digital product
• Publish or distribute substantial recordings of the choreography for unrelated promotional or commercial purposes
• Present the choreography as the Client’s own creation

Any broader use requires the Coach’s prior written permission.

Where the Client wishes to reuse the choreography for a later competition, audition, examination, performance, or production, the permitted use should be agreed with the Coach in advance.

Any required permissions concerning music, costumes, venues, event recordings, filming rights, performance rights, or third-party choreographic material remain the Client’s responsibility.

15.5 Client’s Own Material

The Client retains all rights they already hold in their own:

• Choreography
• Performances
• Teaching materials
• Videos
• Music
• Written documents
• Other creative work submitted for coaching or mentoring

Submission of such material does not transfer ownership to the Coach.

The Client grants the Coach only the limited permission necessary to view, analyse, store, and comment on the material for the purpose of providing the agreed service.

The Coach does not acquire ownership of the Client’s work merely by providing corrections, suggestions, feedback, or mentoring.

15.6 Jointly Developed Material

Where the Coach and Client jointly develop substantial original choreography, teaching material, or another creative work, the intended ownership and permitted uses should be agreed separately in writing.

Unless otherwise agreed, neither party may assume that payment for coaching alone transfers all rights in jointly developed material.

Minor suggestions, corrections, feedback, or general ideas do not by themselves transfer ownership of either party’s existing work.

15.7 No Implied Permission to Publish or Record

Permission to use material for personal training or regular teaching does not include permission to:

• Record the Coach’s demonstrations
• Publish coaching content
• Upload material to social media or online platforms
• Include it in paid courses or subscription services
• Share it within schools, companies, professional networks, or messaging groups

Any such use requires prior written permission.

15.8 Statutory Rights

Nothing in these Terms restricts uses that are expressly permitted by applicable law and cannot validly be excluded by contract.

Where a particular exercise, concept, idea, or method is not protected by intellectual-property law, these Terms do not create copyright protection that does not otherwise exist. However, contractual duties concerning confidentiality, recordings, supplied materials, attribution, and agreed permitted uses continue to apply where legally valid.

16. Images, Testimonials, and Promotional Use

16.1 No Automatic Promotional Use

Booking or participating in coaching or mentoring does not give the Coach permission to use the Client’s name, image, voice, testimonial, performance, or coaching material for promotional or public purposes.

Promotional use is entirely optional and requires separate, express consent.

A Client may decline promotional consent without affecting:

• Their ability to book or participate in coaching
• The price or content of the service
• Their eligibility for feedback, prizes, or future bookings
• The quality of the coaching or mentoring provided

16.2 Material Covered by Promotional Consent

Where separate consent has been given, promotional material may include specifically approved:

• Photographs
• Screenshots
• Short rehearsal or coaching clips
• Before-and-after development clips
• Written or recorded testimonials
• Quotes from feedback or correspondence
• The Client’s first name, full name, age, country, dance school, or professional role
• Information about participation in or success at a competition

Only the categories of material expressly selected and approved in the separate consent form may be used.

Consent to one type of use, such as a written testimonial, does not automatically include permission to use photographs, video clips, recordings, or other material.

16.3 Intended Platforms and Purposes

The separate consent form will identify the intended purpose and the platforms on which the material may be used.

These may include, where specifically approved:

• The Coach’s website
• Instagram or other social-media accounts
• Printed or digital brochures
• Flyers and promotional presentations
• Coaching information and booking pages
• Newsletters
• Professional portfolios
• Announcements relating to competitions, workshops, or coaching programmes

Consent for publication on one platform does not automatically permit publication on every other platform.

16.4 Approval of Selected Material

Where reasonably practicable, the Client will be shown the photograph, screenshot, video extract, testimonial, or wording intended for publication before it is first used.

Testimonials may be edited for spelling, grammar, or length, but their meaning will not be materially changed without the Client’s approval.

The Coach will not knowingly use material in a misleading, derogatory, embarrassing, or inappropriate context.

16.5 Consent for Minors

Where the identifiable person is under 18, promotional use requires the prior written consent of a parent or legal guardian.

The minor will also be informed in age-appropriate language about:

• What material is intended to be used
• Where it may be published
• Why it is being used
• Their right to say that they do not feel comfortable with the use

The Coach will not knowingly publish material where the minor clearly objects, even where parental consent has otherwise been provided.

The separate consent form may allow the parent or legal guardian to choose whether the minor may be identified by:

• No name
• First name only
• First name and age
• Full name
• Dance school or country

16.6 Other Identifiable Persons and Third-Party Rights

Promotional material will only be used where the Coach reasonably believes that the necessary permission has been obtained from every identifiable person shown or heard.

Where submitted material includes another dancer, teacher, parent, choreographer, photographer, videographer, or other rights holder, the person providing the material must confirm that they have permission for the proposed promotional use.

Separate permission may also be required for choreography, music, photographs, recordings, costumes, logos, or other protected third-party material.

16.7 Scope of Permission

Where promotional consent is given, the Client grants the Coach a non-exclusive permission to use the specifically approved material for the purposes and platforms stated in the consent form.

Ownership of the original material remains with the relevant rights holder.

The Coach may crop, resize, subtitle, translate, or make minor technical edits to approved material where necessary for the agreed format, provided that the meaning and character of the material are not materially distorted.

The Coach may not sell or license the Client’s image, testimonial, or performance to unrelated third parties without additional written permission.

16.8 Duration of Consent

The duration of promotional use will be stated in the separate consent form.

Unless another period is expressly selected, consent will apply until it is withdrawn.

Where appropriate, the Client may instead consent to:

• One specific publication
• Use for a defined campaign or event
• Use for a specified period
• Continued use until consent is withdrawn

16.9 Withdrawal of Consent

Promotional consent may be withdrawn at any time for future use by contacting:

coaching@natalieauroraspeer.com

Withdrawal will not affect the lawfulness of use that took place before the withdrawal was received.

After withdrawal, the Coach will stop making new use of the material and will remove it from channels under her direct control within a reasonable period where technically and legally possible.

The Client acknowledges that complete removal may not always be possible where:

• Printed materials have already been distributed
• Social-media content has been copied, shared, reposted, cached, or archived by others
• Search engines or third-party platforms retain temporary copies
• Retention is required by law or for the establishment, exercise, or defence of legal claims

16.10 No Guarantee of Removal from Third-Party Platforms

Once material has been lawfully published online, third parties may save, copy, share, or redistribute it outside the Coach’s control.

The Coach will take reasonable steps to remove withdrawn material from her own website, accounts, and active promotional materials, but cannot guarantee deletion from independent third-party systems or previously distributed material.

16.11 Separate Agreements for Paid Campaigns or Extensive Use

Paid advertising campaigns, commercial partnerships, sponsored content, extensive use of a Client’s story, or the use of substantial performance material may require a separate written agreement defining:

• The specific material
• The permitted platforms
• The duration
• The geographical scope
• Any payment or other consideration
• Approval and withdrawal arrangements

17. Liability

17.1 Unlimited Liability

The Coach is liable without limitation in accordance with applicable law:

• For damage caused intentionally or through gross negligence
• For injury to life, body, or health caused intentionally or negligently
• Where the Coach has expressly provided a guarantee
• Where liability is mandatory under applicable law

17.2 Liability for Ordinary Negligence

In cases of ordinary negligence, the Coach is liable only where an essential contractual obligation has been breached.

Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the agreement and on which the Client may ordinarily rely.

In such cases, liability is limited to the loss or damage that was reasonably foreseeable and typical for this type of agreement at the time the contract was concluded.

This limitation does not apply to injury to life, body, or health.

17.3 Client’s Area of Responsibility

Subject to the liability provisions above, the Coach is not responsible for loss, injury, or disruption resulting primarily from circumstances within the Client’s area of responsibility, including:

• An unsuitable or unsafe practice space
• Defective, unstable, or inappropriate equipment
• Inadequate supervision of a minor
• Failure to disclose a relevant injury, health condition, physical limitation, or medical restriction
• Continuing an exercise despite pain or concerning symptoms
• Disregarding the Coach’s safety instructions or applicable medical advice
• Performing exercises or movements beyond the participant’s experience or physical ability
• Technical problems with the Client’s internet connection, device, camera, microphone, software, or electricity supply

This provision does not apply where the Coach is legally responsible for the loss or injury.

17.4 Limitations of Online Coaching

The Client acknowledges that online coaching is subject to limitations arising from camera angles, lighting, sound quality, internet stability, and the absence of physical supervision.

The Coach is not liable merely because a technical, physical, or medical issue could not reasonably be identified through the online format.

The Coach remains responsible for providing the agreed service with reasonable professional care based on the information and visual material available.

17.5 Third-Party Platforms

The Coach is not responsible for temporary interruptions, restrictions, data loss, or service failures caused by Google Meet, payment providers, email providers, cloud-storage services, or other independent third-party systems outside the Coach’s reasonable control.

Where such a failure substantially prevents the agreed service from being provided, the provisions concerning rescheduling, replacement time, or refunds will apply.

This does not affect the Coach’s own statutory data-protection obligations or responsibility for the reasonable selection and use of service providers.

17.6 Decisions and Results

The Coach does not guarantee any particular:

• Technical or artistic improvement
• Competition result
• Audition success
• Professional opportunity
• Physical outcome
• Teaching or business result

The Client remains responsible for their own training decisions and for deciding whether and how to implement coaching recommendations.

This does not limit liability where the Coach has failed to provide the agreed service with the legally required level of care.

17.7 Liability Concerning Minors

For participants under the age of 18, the parent or legal guardian remains responsible for:

• Providing the information required for safe participation
• Ensuring appropriate supervision where necessary
• Providing a suitable environment and equipment
• Ensuring compliance with medical restrictions and safety requirements

This does not exclude or limit any liability of the Coach that cannot legally be excluded or limited.

17.8 Mandatory Rights

Nothing in these Terms excludes or limits any liability, consumer right, or legal remedy that cannot validly be excluded or limited under applicable law.

18. Data Protection

18.1 Data Controller

The person responsible for the processing of personal data in connection with the coaching and mentoring services is:

Natalie Aurora Speer
Braunstraße 22
30169 Hannover
Germany

Email: coaching@natalieauroraspeer.com

Questions concerning privacy or the processing of personal data may be sent to the email address above.

18.2 Personal Data Collected

Depending on the service booked and the information voluntarily provided, the Coach may process the following categories of personal data:

• Name
• Date of birth or age
• Contact details, including email address
• Postal and billing address
• Country, city, and time zone
• Parent or legal-guardian details for minors
• Booking, appointment, and package information
• Payment and invoice information
• Communication and correspondence
• Preferred coaching language
• Coaching goals and training background
• Dance-school, teacher, or professional information
• Submitted videos, photographs, or documents
• Coaching notes, written feedback, and development plans
• Recording or transcription data where separately agreed
• Relevant injury, health, or physical-limitation information voluntarily disclosed for safe participation
• Consent records, including recording or promotional consent

Only information reasonably necessary for the relevant purpose will be requested and processed.

18.3 Purposes of Processing

Personal data may be processed for the following purposes:

• Responding to enquiries
• Processing bookings and payments
• Issuing invoices and maintaining business records
• Scheduling and conducting coaching or mentoring sessions
• Communicating with Clients, participants, parents, and legal guardians
• Providing individual coaching, feedback, and video analysis
• Managing package balances and validity periods
• Ensuring age-appropriate and reasonably safe participation
• Handling cancellations, complaints, or legal claims
• Meeting tax, accounting, and other legal obligations
• Recording sessions where separate consent has been given
• Using approved testimonials or images where separate promotional consent has been given
• Protecting the security and proper functioning of the website and online services

Personal data will not be used for unrelated purposes without an appropriate legal basis and, where required, additional consent.

18.4 Legal Bases

Personal data may be processed on one or more of the following legal bases:

• To take steps requested before entering into a contract
• To perform and administer the coaching or mentoring agreement
• To comply with legal obligations, including tax and accounting requirements
• On the basis of the Coach’s legitimate interests, such as secure business administration, communication, fraud prevention, and the establishment or defence of legal claims
• On the basis of the Client’s consent, where consent is required

Where health-related information or another special category of personal data is voluntarily provided, it will be processed only where this is necessary for the stated purpose and an appropriate legal basis applies, including explicit consent where required.

Consent may be withdrawn at any time for future processing. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

18.5 Requirement to Provide Data

Certain personal data is required to process a booking, conclude the agreement, receive payment, issue an invoice, schedule sessions, and provide the agreed service.

If required information is not provided, it may not be possible to accept or fulfil the booking.

Information that is optional will be identified as such where appropriate.

18.6 Access to Personal Data

Personal data will be accessible only to the extent reasonably necessary by:

• Natalie Aurora Speer
• The Client or participant concerned
• A parent or legal guardian where appropriate
• Professional advisers subject to confidentiality obligations
• Technical and administrative service providers used to provide the agreed services

Depending on the services used, these providers may include:

• Website and email hosting providers
• Payment processors
• Accounting or invoicing services
• Google Meet or another video-conferencing provider
• Appointment and form providers
• Cloud-storage and file-transfer services
• Recording, transcription, or AI meeting-assistance services where separately agreed

Personal data will not knowingly be sold or disclosed to unrelated third parties for their own advertising purposes.

Further details about individual service providers will be stated in the Privacy Policy.

18.7 International Data Transfers

Some technical service providers may process personal data outside Germany or the European Economic Area.

Where this occurs, personal data will be transferred only where a legally recognised transfer mechanism or another appropriate safeguard applies.

The relevant providers, countries, transfer mechanisms, and available safeguards will be described in the Privacy Policy where required.

18.8 Storage and Retention

Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law.

In particular:

• Enquiry data will normally be deleted when the enquiry has been concluded and no further relationship is expected, unless continued retention is justified.
• Booking, contract, payment, and invoice information may be retained for the applicable statutory tax, accounting, and legal-retention periods.
• Coaching correspondence and notes will normally be retained for the duration of the coaching relationship and for an appropriate period afterwards where required for administration or possible legal claims.
• Relevant health and safety information will be retained only for as long as reasonably necessary for safe participation or legal documentation.
• Session recordings and submitted videos will be retained and deleted in accordance with Sections 12 and 13 of these Terms.
• Promotional material will be retained for the period stated in the separate consent or until consent is withdrawn, subject to the limitations described in Section 16.
• Consent records may be retained for as long as necessary to demonstrate that valid consent was obtained.
• Data required for the establishment, exercise, or defence of legal claims may be retained until the relevant matter and applicable limitation periods have ended.

When personal data is no longer required, it will be deleted, anonymised, or restricted from further use, unless continued retention is legally required.

18.9 Data Security

Reasonable technical and organisational measures will be used to protect personal data against:

• Unauthorised access
• Accidental loss
• Unlawful alteration
• Unauthorised disclosure
• Destruction or misuse

Clients are responsible for protecting their own email accounts, devices, passwords, meeting links, recording links, and access credentials.

No internet-based transmission or storage system can be guaranteed to be completely secure.

18.10 Rights of the Data Subject

Subject to the applicable legal requirements, individuals whose personal data is processed have the right to:

• Request information about their personal data
• Receive a copy of their personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing based on legitimate interests
• Receive certain data in a structured, commonly used, machine-readable format
• Withdraw consent at any time for future processing
• Lodge a complaint with a competent data-protection supervisory authority

These rights may be subject to legal conditions and exceptions. For example, information may need to be retained despite a deletion request where legal retention duties or legal claims apply.

Requests concerning personal data may be sent to:

coaching@natalieauroraspeer.com

The Coach may request reasonable information to confirm the identity of the person making the request.

18.11 Right to Complain

Clients have the right to lodge a complaint with a data-protection supervisory authority if they believe that their personal data has been processed unlawfully.

The supervisory authority responsible for the Coach’s establishment is currently:

The State Commissioner for Data Protection of Lower Saxony
Der Landesbeauftragte für den Datenschutz Niedersachsen

Clients may also contact another competent supervisory authority, particularly in the EU or EEA country of their habitual residence, place of work, or the place of the alleged infringement.

18.12 Website Privacy Policy

This section provides a general summary of how personal data is processed in connection with the coaching and mentoring services.

More detailed information about the processing of personal data through the website and the specific services used—including STRATO website and email hosting, Stripe payment processing, Google Meet, server logs, contact forms, cookies, video submissions, and any recording or file-transfer services—will be provided in the Privacy Policy available on the Coach’s website.

Where another communication, conferencing, recording, or file-transfer service is agreed with the Client for an individual booking, the Client will be informed of the relevant provider before personal data is processed through that service.

The Privacy Policy will be updated where new providers or processing activities are introduced.

19. Communication

19.1 Official Communication Channel

The official communication channel for coaching and mentoring services is email.

Official communications should be sent to:

coaching@natalieauroraspeer.com

The Coach will send booking confirmations, appointment confirmations, package information, invoices, coaching decisions, changes to appointments, and other important notices to the email address provided by the Client during booking.

The Client must use email for:

• Booking and appointment requests
• Cancellation or rescheduling requests
• Complaints
• Requests concerning payments or refunds
• Withdrawal of consent
• Data-protection requests
• Changes concerning a minor’s legal guardian
• Other formal or legally relevant notices

Messages sent only through Instagram or another social-media platform will not be treated as official notice.

19.2 Accuracy of Contact Details

The Client is responsible for providing a valid email address and keeping their contact details up to date.

The Client should regularly check:

• Their email inbox
• Spam or junk folders
• Any email filters that may prevent delivery

The Coach is not responsible for delays caused by an incorrect or outdated email address supplied by the Client.

19.3 Receipt of Communications

Where a deadline applies, the time at which the communication reaches the relevant email account is decisive, subject to applicable law.

Sending an email shortly before a deadline does not guarantee that it will arrive before the deadline.

Where reasonably possible, the Coach will acknowledge important cancellation, rescheduling, or consent-withdrawal requests.

19.4 Online Sessions

Online sessions will normally take place through Google Meet.

The meeting link and any relevant access instructions will be sent by email.

Another video-conferencing platform may be used where:

• It has been agreed with the Client;
• Google Meet is not reasonably accessible to the Client; or
• Technical circumstances make another platform more suitable.

The Client will be informed of the platform before the session and, where necessary, of any relevant data-protection information.

19.5 File and Video Transfers

Google Drive or another agreed file-transfer method may be used for:

• Video submissions
• Coaching documents
• Written feedback
• Practice material
• Other files connected with the service

The Coach will specify or agree on the method to be used.

Clients should not send sensitive personal or health information through Instagram, social-media messages, or unsecured public links.

Access links provided for private coaching material must not be forwarded to other people without permission.

19.6 Instagram and Social Media

The Coach’s social-media accounts are used only for public information, announcements, and promotional content.

Instagram direct messages and messages sent through other social-media platforms are not regularly monitored and must not be used for communication concerning coaching or mentoring services.

Clients must use email for all enquiries and communications, including:

• Booking and appointment requests
• Scheduling questions
• Cancellations or rescheduling
• Technical problems
• Payment enquiries
• Coaching questions
• Video submissions
• Confidential or health-related information
• Complaints
• Consent or data-protection requests

The Coach is not responsible for missed, delayed, or unanswered messages sent through Instagram or another social-media platform.

A message sent through social media does not constitute official notice and will not satisfy any applicable deadline.

19.7 Communication Concerning Minors

For participants under the age of 18, the parent or legal guardian’s email address will normally be used as the official contact address.

Booking confirmations, payments, consent requests, cancellations, and other important notices will be communicated to the parent or legal guardian.

Direct communication with a minor may take place for age-appropriate coaching or practical session purposes where the parent or legal guardian has agreed.

The Coach may copy or involve the parent or legal guardian where reasonably appropriate for safeguarding, supervision, scheduling, or contractual matters.

19.8 Response Times

The Coach does not provide continuous or emergency communication services.

Emails will normally be answered within 72 hours. Response times may be longer during weekends, public holidays, illness, travel, performances, or other periods announced in advance.

Urgent health or safety concerns should not be sent to the Coach. The Client should contact an appropriate local healthcare professional or emergency service.

19.9 Language

Communication and coaching may take place in the language agreed with the Client and offered by the Coach.

The controlling contract language is determined in accordance with Section 4.7.

20. Force Majeure and Events Beyond Reasonable Control

20.1 Covered Events

Neither party will be considered in breach of the agreement where a session cannot take place because of an unforeseeable and unavoidable event beyond that party’s reasonable control.

Such events may include:

• A substantial internet or telecommunications outage
• A power failure
• Sudden serious illness, accident, or medical emergency
• Significant and unavoidable travel disruption
• Natural disasters or extreme weather
• Fire, flood, epidemic, war, civil unrest, or official restrictions
• A widespread failure of an essential technical service
• Another comparable event that could not reasonably have been prevented

The event must genuinely prevent or substantially interfere with the session despite reasonable efforts to find an alternative.

20.2 Events Not Normally Covered

The following will not normally be treated as force majeure:

• Forgotten appointments
• Ordinary scheduling conflicts
• Failure to allow sufficient travel time
• Foreseeable travel delays
• A device that was not charged or prepared
• Failure to install or test necessary software
• Minor or avoidable internet problems
• Lack of suitable space or equipment
• Other circumstances that could reasonably have been prevented

Such situations will be handled under the normal cancellation, rescheduling, and technical-requirements provisions.

20.3 Notification

The affected party must inform the other party as soon as reasonably possible.

The notification should explain:

• That the session cannot take place
• The general nature of the problem
• Whether the problem is expected to be temporary
• Whether an alternative platform or time may be possible

Sensitive medical details do not need to be disclosed. Reasonable evidence may be requested where necessary.

20.4 Alternative Arrangements

Where reasonably possible, the parties will first attempt to continue the session through an appropriate alternative arrangement, such as:

• Using another video-conferencing platform
• Continuing without video where this remains suitable and safe
• Moving the session to another time
• Completing the remaining coaching time during a later session

Neither party is required to use an alternative that is technically unsuitable, unsafe, or inconsistent with applicable data-protection requirements.

20.5 Rescheduling

Where a qualifying event prevents the session from taking place, the session will normally be rescheduled without loss of the booked coaching time.

Where only part of a session could be completed, the remaining time will normally be:

• Added to a later session;
• Restored to the Client’s package balance; or
• Provided through another reasonable form of agreed coaching or feedback.

A package-validity period will be extended where reasonably necessary because a qualifying event prevented the Client from using the coaching time within the original period.

20.6 Illness

Sudden serious illness, injury, or a medical emergency may qualify for rescheduling under this section.

Minor illness, tiredness, planned medical appointments, or circumstances known before the cancellation deadline will normally be handled under the standard cancellation policy.

The Client should provide notice as soon as possible. Detailed medical information is not required, although reasonable confirmation may be requested in exceptional cases.

20.7 Events Affecting the Coach

Where the Coach is unable to provide a session because of illness or another qualifying event, the Client will be offered:

• A replacement appointment;
• Restoration of the affected time to the package balance; or
• An appropriate extension of the package-validity period.

Where no suitable replacement can reasonably be provided, the Client may receive a refund for the affected unused service.

20.8 Events Affecting the Client

Where a qualifying event prevents the Client from attending, the session will normally be rescheduled subject to reasonable availability.

This does not create an automatic right to a cash refund where the Coach remained ready and able to provide the session. Any refund or further exception will be determined in accordance with the cancellation policy and applicable law.

20.9 Prolonged or Permanent Disruption

If an event continues for an extended period and makes completion of the agreed service impossible or unreasonable, either party may end the affected part of the agreement.

In that case:

• Coaching already provided will remain payable;
• Unused package time will be calculated fairly;
• Any amount paid for a service that the Coach can no longer provide will be refunded; and
• Any mandatory legal rights will remain unaffected.

20.10 Liability

Neither party is liable for delay or failure caused by an event beyond their reasonable control to the extent that the party did not cause the event and could not reasonably have prevented or overcome it.

This provision is subject to the liability rules in Section 17 and does not exclude liability that cannot legally be excluded.

21. Applicable Law

21.1 German Law

These Terms and the contractual relationship between the Coach and the Client are governed by the laws of the Federal Republic of Germany.

21.2 Mandatory Consumer Protection

Where the Client is a consumer, this choice of German law does not deprive the Client of any mandatory consumer-protection rights provided by the law of the country in which the Client has their habitual residence, where and to the extent that such rights apply and cannot legally be excluded by agreement.

21.3 International Clients

Clients may participate in coaching or mentoring from outside Germany.

The application of German law does not exclude any mandatory legal provisions that apply to the Client or the contractual relationship under applicable international private-law rules.

21.4 Mandatory Rights Remain Unaffected

Nothing in these Terms limits any statutory right or legal protection that cannot validly be waived, restricted, or excluded under applicable law.

22. Severability

If any provision of these Terms is or becomes wholly or partly invalid, unenforceable, or inapplicable, the remaining provisions and the remainder of the affected provision will remain in effect.

The invalid, unenforceable, or inapplicable provision will be replaced by the applicable statutory provisions.

The entire agreement will cease to be effective only where continuing it without the affected provision would result in an unreasonable hardship for one of the parties, as determined by applicable law.